Find quick answers to your questions below...
About Web Eye Store
How To Order Lenses From Web Eye Store
Our Product Selection
Your Peace Of Mind Is Our Goal
Do We Charge Handling Fees?
Are Most Lenses In Stock?
Our Warehouses And Locations
Pricing and Billing
Why Are Our Prices So Low?
Is There Sales Tax On Contact Lens Purchases?
Our Price Match Guarantee
Paying With Check, Electronic Check or Money Order
How To Apply a Coupon
How To Buy/Redeem a Gift Certificate
Using FSA/HSA Money For Contact Lens Purchases
Applying For Insurance Reimbursement
When Will Credit Show Up On Your Account?
If You Have a Question On Your Charges
My Account
How To Create an Account
How To Edit Your Account Information
If You Need a Copy of Your Receipt/Invoice
Requesting or Resetting Your Password
How To Find Your Account
How To Reorder Lenses
If You Received Wrong Product
Getting Your Rebates And Discounts
My Prescription
Your Prescription Information
How We Verify Contact Lens Prescriptions
Changing Your Contact Lens Prescription
Order Cancellations Due To Prescription Issues
Ordering "Zero-Power" Contact Lenses
OU vs. OD,OS Parameters
OD,OS Parameters Not Specified
Power Parameter On Your Prescription
Is Power The Same As Sphere?
Base Curve Parameter On Your Prescription
Diameter Parameter On Your Prescription Form
Cylinder Parameter On Your Prescription
Axis Parameter On Your Prescription
D,N Parameter In Multifocal Lens Prescriptions
Buyer's Guide
Navigating the Site and Finding Your Product
Selecting Order Quantity
Single Box Orders
Number Of Lenses In 1 Box Of Contacts
Annual Supply Orders
Ordering Multiple Products
Order Management
How To Cancel Or Modify Your Order
How To Change Order Quantities Or Product Selection
When Your Order Ships
How To Track Your Order
Your Order Has Not Arrived On Time
An Item Is Missing From Your Order
When Will The Backordered Product Arrive
Shipping and Returns
How Fast Will Your Order Ship
Receiving Your Shipped Order
Shipping Cost Estimates (Per Order)
Free Shipping Promotion
How To Select Shipping Method
Shipping To PO Boxes And Military Addresses
Currently Excluded States
If You Received Wrong Lenses
Our Return & Exchange Policy
Contact Lens Information
What Are Contact Lenses?
How To Place Single Box Orders
How To Get Fitted For Contact Lenses
What To Expect During a Contact Lens Fitting
When Should Contact Lenses be Replaced?
Contact Lens Safety
Advice For First-Time Contact Lens Wearers
Wearing Schedules For Contact Lenses
How To Choose Colour Contact Lenses
What You Need to Know About Ordering Contacts on the Internet via Mail-Order
Have Another Question On Contact Lenses Or Our Store?