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Order Management
How To Cancel Or Modify Your Order
  If you want to cancel you order, you can do so anytime prior to shipping by logging into My Account section of our website, calling us at 888-898-LENS (5367) or emailing us at info@webeyestore.com. You can also use My Account link to change your method of payment, shipment address or other information, as well as check on the status of your order.
How To Change Order Quantities Or Product Selection
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
When Your Order Ships
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How To Track Your Order
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
Your Order Has Not Arrived On Time
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An Item Is Missing From Your Order
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When Will The Backordered Product Arrive
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.